Our Store Policies

Everything You Need to Know

At Red Heels, we make every effort to give our customers a fair and rewarding shopping experience. We believe that our policies do just that. Read about them below and contact us with any questions you may have.

Our Shipping Policy

How It Works

Shipping Locations

We ship our products to customers worldwide. Please note that shipping times and costs may vary depending on your location.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. You can track your order through our website or the carrier’s website.

Lost or Damaged Packages

If your order is lost or damaged in transit, please contact us immediately at support@redheels.com with your order number and tracking information. We will work with the carrier to resolve the issue as quickly as possible.

Address Changes

Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
If you need to change your shipping address after placing an order, contact us immediately at support@redheels.com. We will do our best to update the address before the order ships, but we cannot guarantee this.

For any questions or concerns about our shipping policy, please contact our customer service team at support@redheels.com or call us at (123) 456-7890. We are here to help!

Returns & Refunds

What You Need to Know

RETURN & REFUND POLICY

We want you to be completely satisfied with your purchase. If for any reason you are not, we will gladly accept your timely return of unused or defective merchandise.

Returns and Exchanges

All returns or exchanges must be made within 3 days of the original purchase date.
All products must be unused, unworn, and in their original packaging.
You will be responsible for paying the return shipping costs, unless the return is due to our error like product damage.
Refunds will be issued in the original form of payment.

Defective Products

If you receive a defective product, please contact us immediately. We will either replace the defective item or issue a full refund, including the cost of return shipping.

Warranty Information

Essential Information

If you receive a defective product, please contact us immediately. We will either replace the defective item or issue a full refund, including the cost of return shipping.

Our Privacy Policy

Your Data is Secure

Effective Date: 05/19/2024

Introduction

At Red Heels, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information.

Information We Collect

Personal Information: Name, email, phone number, addresses, payment information.
Non-Personal Information: IP address, browser type, pages visited, visit time and date.

How We Use Your Information

Process Transactions: Handle orders, payments, and deliveries.
Communication: Send order updates and promotional materials.
Improve Services: Analyze usage to enhance our website.
Personalization: Tailor content and recommendations.
Security: Protect against fraud and unauthorized access.

Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted service providers for payment processing, shipping, and marketing. We may also disclose it to comply with legal obligations.

Cookies and Tracking Technologies

We use cookies to improve user experience and analyze website traffic. You can manage cookies through your browser settings.

Data Security

We use SSL encryption and access controls to protect your data.

Your Rights

Access and Correct: Request a copy or correction of your personal data.
Delete: Request deletion of your data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing emails at any time.

Third-Party Links

We are not responsible for the privacy practices of third-party sites linked on our website.

Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with an updated effective date.